May 19, 2025 ~ Lucy Ann Lance talks with Andy Hetzel, VP of Corporate Communications at Blue Cross Blue Shield of Michigan for today's A Healthier Michigan. Andy discusses how quality of care impacts the affordability of health insurance. He explains that providing the right care at the right time reduces the need for additional services and lowers costs. Hetzel also describes the role of prior authorization in ensuring appropriate care and preventing fraud, with most claims approved quickly.