August 22, 2024 ~ Lucy Ann Lance talks with Robert Keller, Communications Specialist, City of Ann Arbor. The City of Ann Arbor has launched “Ask Ann,” an automated chat assistant accessible via the city website, designed to provide residents with immediate answers to their questions on various topics such as recycling, trash, and permitting. Available 24/7 and supporting 71 different languages, this AI tool links users to more detailed information if needed and connects them with city staff for complex inquiries during business hours.