July 29, 2024 ~ Lucy Ann Lance talks with Shelly Smith and Kevin Cearns. CrowdStrike, a cybersecurity firm serving large companies like Microsoft, experienced a software update glitch causing global computer crashes that affected sectors such as banking, healthcare, and aviation. Kevin Kearns from Ask Kevin explained that while individuals weren’t directly impacted, they faced secondary issues like flight delays. AsKevin! simplifies tech support for overwhelmed consumers, offering free 15-minute virtual consultations to resolve various tech problems, from connecting printers to understanding cloud storage.